Student Information

Induction & Orientation

On commencement of all training programs, a prescribed process of induction will be implemented in accordance with established TCA Partners procedures.

Flexible Learning and Assessment

TCA Partners Training recognizes that students may have individual needs in the methodology of learning and assessment. In each case where a student has requested an alternative method of learning and/or assessment, an agreed method of delivery will be established, in consultation with the student and TCA Partners Training.

Recognition of Prior Learning

In appropriate cases, TCA Partners Training will credit students, who believe they have achieved the required outcomes of a course, or module, subject to their claim being substantiated with evidence of prior learning or training.   The evidence required to prove prior learning may include:

  • direct evidence of training, provided by means of a certified copy of a Certificate of Attainment or qualification issued by a Registered Training Organisation.
  • indirect evidence where the student cannot produce direct evidence of prior learning. This will require written evidence demonstrating how the assessment criteria have been met or, the application for a challenge test.

A fee may be applied for assessment or recognition of prior learning.

Fees and Charges

All fees relating to the delivery of courses will be invoiced to the student or client on completion of delivery of the course or module.

Cancellation and Refunds

All registrations may be cancelled up to 5 business days prior to the date of the course without incurring any penalties.
Cancellations received less than 5 business days prior to the course shall incur a 25% administration fee. Cancellations received
less than 24 hours prior to the scheduled course shall incur a 50% fee.
If a learner arrives at a training session without a confirmed booking, they will only be permitted to attend the training if payment
has been accepted and a position is available.

Complaints and Appeals

TCA Partners Training has an established process for the hearing and resolution of complaints or appeals for re-assessment by students. When a complaint is lodged with TCA Partners Training, all circumstances of the complaint will be investigated and reviewed. If a student believes that the assessment process was not conducted in a fair and equitable manner, the student may appeal and request re-assessment as provided for within TCA Partners procedures.

Privacy Policy

TCA Partners Training is bound by the National Privacy Principles under the Privacy Amendment (Private Sector Act) 2000.   Any personal information disclosed by you will only be used for the purpose of identification, and confirming your participation in, and recording of, your participation in training. This information may be conveyed to the Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS).   If applicable, financial information disclosed by you will only be used for the transaction to which it relates. No personal details will be provided to any other individual or organisation and access to this information is restricted to the company’s training administration staff.

Access and Equity

TCA Partners Training is committed to the provision of access and equity to all personnel receiving or presenting training and other services.

Equal Opportunity

TCA Partners Training recognizes the rights of individuals and groups to be free from discrimination and harassment on the grounds of sex, marital status, pregnancy, sexuality, race, disability and political or religious beliefs.   All students will be enrolled in an ethical and responsible manner, consistent with the requirements of the curriculum or training course to be presented.   The company will ensure that participant’s selection complies with equal opportunity and equity and diversity policies and legislation. All staff shall take reasonable steps to identify and eliminate unlawful discrimination (direct, indirect and systemic) from its facilities and practices in order to promote equality of opportunity for all staff and students.

Language, Literacy and Numeracy Policy

TCA Partners Training will make every reasonable effort to make provision for language, literacy and numeracy assessments for individual students, should the need arise.   Where necessary, adjustments will be made to the delivery and assessment methodologies to suit the needs of the individual.

Welfare and Guidance Services

TCA Partners Training will assist students in accessing guidance where an issue of student welfare requires a service outside the scope provided by the company.


A clear and effective disciplinary policy is fundamental in achieving efficiency, safety and sound student/trainer relations. Disciplinary actions are only necessary where the initial counseling of a student/trainer has been unsuccessful. Any disciplinary actions will be implemented in accordance with established TCA Partners Training procedures.   Further details on all TCA Partners Training Policies and Procedures can be obtained by contacting the company.

Racial Harassment

Racial harassment can be defined as conduct that subjects a member of staff, or a student, to discrimination on the basis of race or, has the purpose or effect of, substantially interfering with an individual’s work or study performance, or creating an intimidating, hostile or offensive work or study environment.   Racial harassment may include, but is not limited to the following:

  • Verbal or written racial slurs, jokes, comments or terms
  • Repeated remarks to a person that contain racial, derogatory or demeaning implications
  • Sabotage of work or projects when associated with other forms of racial harassment
  • Racially orientated graffiti
  • Verbal, written or physical expressions of hatred due to race
  • Display or distribution of racially oppressive or demeaning objects, pictures, literature, magazines, cartoons, posters or images
  • Harassment involving objects or items historically or stereotypically associated with race
  • Unwelcome physical contact, close physical proximity or looks when associated with other forms of racial harassment
Disability Discrimination

Under the Commonwealth Disability Discrimination Act 1992, disability means: total or partial loss of a person’s bodily or mental functions; or total or partial loss of a part of the body; or the presence in the body of organisms capable of causing disease or illness; or the malfunction, malformation or disfigurement of a part of a person’s body; or a disorder or malfunction that results in a person learning differently from a person without the disorder or malfunction; or a disorder, illness, or disease that affects a person’s thought processes, perception of reality, emotions or judgment, or that results in disturbed behavior; and includes a disability that: presently exists; or previously existed but no longer exists; or may exist in the future; or is imputed to a person.